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Looking for cover?

To get a quick quote over the phone, call us on 1800 583 675


Our Australian-based team is available Monday to Friday 8am to 7pm (AEST/AEDT), excluding NSW public holidays.

Are you an existing customer?

To talk to us about your policy or to make any changes, please call us on 1800 577 321


Our Customer Care team is available Monday to Friday 8am to 7pm (AEST/AEDT), excluding NSW public holidays.


You can also email us at care@directcover.com.au or write to us at PO Box R985, Royal Exchange NSW 1225.

Already a customer?

Our friendly team are here to answer any questions that you may have. We're available Monday to Friday 8am to 7pm (AEST/AEDT), excluding NSW public holidays.

Making a claim

We aim to make our claims process as easy as possible. Find out more about how it works below.

Money Worries

Are you worried about making an upcoming payment? Let us know, we’re here to help you.

Change your policy

Need to make a change to your policy? We’ve made it easy for you. Apply to make changes at no extra cost.

Complaints

We hope that you never have reason to complain but if you do, we are here to work with you to resolve it.

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it quickly and fairly. Should you wish to make a complaint, please contact us.

Phone: 1800 577 321

Email: complaints@directcover.com.au

Mail: Complaints, Direct Cover, PO Box R985, Royal Exchange NSW 1225

You can download our Complaints Policy here.

Complaints are normally resolved within 30 days, however if your complaint remains unresolved after this time you will be informed of the reasons for the delay and when to expect an outcome.

If your complaint remains unresolved after 30 days of the date it is received or it is not resolved to your satisfaction, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is a free, fair and independent dispute resolution scheme and you can refer your complaint to them at any time during the complaint process.

You can contact AFCA at:

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Email: info@afca.org.au

Web: www.afca.org.au

Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

You can download our Complaints Policy here.

Please contact us on 1800 577 321 or email us at complaints@directcover.com.au if you need any assistance accessing the Complaints Policy, such as requiring a copy in a different format.

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