Existing customers

1. Get in Touch

By phone

We strive to make sure the claims process is as straightforward as possible. To get the process started, simply call us on 1800 531 572 – we’re here to help.

By email

 To make a claim by email, you can contact us at claims@directcover.com.au. We will send you a form to be completed, signed, and returned with supporting documentation.   

In writing

To submit a claim in writing, please contact us at PO Box R985, Royal Exchange NSW 1225.

For all claims it can make the process smoother and quicker if you have the following on hand:

• The name and date of birth of the life insured.
• Proof of death in the form of a death certificate or a coroners report.
• The bank account details of where the cash sum is to be paid.
• Identification documents for the life insured and claimant(s), such as a drivers licence, birth certificate or passport.

2. Review

Once we have been notified, we will review the information you have provided as quickly as possible. If we need more information, we may contact you.

3. Payout

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it. We will also refund any premiums paid between the date of death and the date the claim is paid.

We understand that when it comes to finances, it can be hard to plan for everything. If you are struggling with paying for your policy, have recently missed a payment, or think you might miss a payment soon, please get in touch with us. You can call us on 1800 577 321

Life can change quickly, and we understand that things don’t always go to plan. With Direct Cover, you can apply to make changes to your policy at any time. 

To make changes to your policy you can get in contact with our friendly customer care team on 1800 577 321 Our team is available Monday to Friday 8am to 7pm (AEST/AEDT), excluding NSW public holidays. Our team of insurance specialists can answer any questions you have and help you change your policy, so it suits your needs better.